Avon, CT

Office:
60 Harris Road
Avon, CT 06001
ph: 860-673-0555
fax: 860-673-9399

Hours:
Mon - Fri: 7am - 6pm
Saturday: 8am - 5pm
Sunday: 3pm - 6pm

Please call our office to arrange an initial consultation with a member of our Home Pet Care staff. Please complete the welcome packet Welcome Pack prior to your scheduled meeting with the walker/sitter. This initial consult should take anywhere from 30 to 45 minutes. During the consultation, our associate will review all the welcome packet paperwork with you to make sure everything is in order. And most importantly, they will spend time getting to know your pet(s) and discuss any questions or concerns either of you may have.

You should have 2 (two) copies of your house keys ready to provide to the walker/sitter. One will remain with your walker while the second key will be stored securely in our office for backup emergency purposes.

Once you have completed an initial consultation, you can begin making reservations for midday dog walking or pet sitting services. All reservations must be submitted to our office. In order to respect our employee's privacy and to minimize miscommunication, we ask that any and all communication go through our office. If for any reason you need to speak with your sitter directly, we will have them contact you.

When you become a client of our Pet Sitting services, you will also be provided with an after hours answering service phone number to be used in case of an emergency, because we realize that flights can be cancelled and plans changed often after office hours are over. So if your return home is delayed for some reason, or your plans otherwise change, the answering service will get messages to both Best Friends Managers, who will see to it that your pet is cared for until you return home.

Please review our Rates and Details below for more details.

To schedule a consultation, please call our office at 860-673-0555.

SERVICE	RATE
Initial Consultation	$20
Greet	$9
Midday Dog Walk	$17
Pet Sit	$17
Extra Dog Charge (per dog, per visit)	$5
Overnight Visit	$70
Last Minute Charge	$5
Holiday Surcharge (per visit)	$10
"Frequent Friends" Club	$300 for 20 walks must be used within 60 days

Initial Consultation – This is a one time registration fee that covers initial meeting and interview with your sitter unless you move, then another consultation is required.

Greet – For existing clients. Client may request optional meeting with new or substitute sitter. Not required by Best Friends unless a pet is added to a household.

Midday Dog Walks – Standard 25 minute visit, between 10am and 4pm. Each “additional dog” is $5 per visit. Additional blocks of time can be purchased separately, in 10-minute increments.

Pet Sitting – Standard 30 minute visit, before 10am and/or after 4pm. Each “additional dog” is $5 per visit. Additional blocks of time can be purchased separately, in 10-minute increments.

Overnight Visits – We offer two options. Option A: Sitter will conduct a walk and feed between 5-9pm, return to house by 10pm to spend the night, conduct another walk/potty beak before bedtime, and conduct last walk and feed in the morning, before sitter leaves for the day. Option B: Sitter will arrive at house by 8pm to spend the night, conduct walk and feed as soon as they arrive, another walk/potty break before bedtime, and last walk and feed in the morning, before sitter leaves for the day.

Cancellation and Last Minute Fee Policy – Same day cancellations are subject to full fees and same day scheduling additions will be subject to last-minute fees. Reservations must be made during normal office hours. After hour requests are handled the following business day.

Holiday Periods – A non-refundable $10 surcharge is applied per visit to any pet sitting or midday dog walking service during these holidays. This bonus is passed on to our sitters/walkers and serves as an incentive to accept work during the holidays when they may otherwise have not chosen to work. The entire Holiday Surcharge applicable to your holiday job is required to be pre-paid when you make your reservation. 2010 Holiday Periods: February 13-15, April 2-4, May 29-31, July 3-5 September 4-6, October 9-11, November 25-28, December 24-26, December 31-January 2.

Frequent Friends Dog Walking Club – Discounted midday pet-walking. Purchase 20 walks in advance for $300 (must be used within sixty days). Approximately 12% savings. See Frequent Friends enrollment for more information.